Security

Enterprise-Grade Security for Emergency Services

Last Updated: January 15, 2025

At FireGauge, security isn't an afterthought—it's the foundation of everything we build. Emergency services agencies trust us with their most sensitive operational data, and we take that responsibility seriously. Our comprehensive security program protects your data through multiple layers of defense, continuous monitoring, and rigorous compliance with industry standards.

Security Architecture

Multi-layered defense protecting your operational data

Data Encryption

AES-256 encryption at rest, TLS 1.2+ in transit

Access Control

Multi-factor authentication and role-based permissions

24/7 Monitoring

Continuous security monitoring and threat detection

Secure Infrastructure

SOC 2 compliant data centers with physical security

Data Protection

Encryption Standards

Data at Rest:

  • AES-256 encryption for all stored data
  • Encrypted database storage with separate key management
  • Encrypted backups with geographically distributed storage
  • Hardware security modules (HSMs) for key management

Data in Transit:

  • TLS 1.2 or higher for all data transmission
  • Perfect Forward Secrecy (PFS) enabled
  • Secure API connections with certificate pinning
  • VPN options for integration with on-premises systems
Data Isolation and Segmentation
  • Multi-Tenant Architecture: Logical separation ensures your agency's data is isolated from other customers
  • Network Segmentation: Production, staging, and development environments are completely separated
  • Database Isolation: Each agency's data is logically partitioned with enforced access boundaries
  • Role-Based Access: Chain-of-command structure enforced at the application and database level

Access Control and Authentication

Identity and Access Management

Multi-Factor Authentication (MFA):

  • Required for all administrative accounts
  • Available for all users via authenticator apps or SMS
  • Hardware token support for high-security deployments

Single Sign-On (SSO):

  • SAML 2.0 integration with enterprise identity providers
  • Support for Active Directory, Azure AD, Okta, and other IdP systems
  • Centralized user provisioning and deprovisioning

Role-Based Access Control (RBAC):

  • Granular permissions based on organizational hierarchy
  • Chain-of-command enforcement: supervisors access direct reports only
  • Principle of least privilege applied to all user roles
  • Audit logging of all permission changes

Session Management:

  • Automatic session timeout after inactivity
  • Secure session token generation and validation
  • Ability to remotely terminate sessions
  • Detection and prevention of concurrent session abuse

Infrastructure Security

Cloud Infrastructure

Hosting Environment:

  • SOC 2 Type II certified cloud infrastructure
  • Geographically distributed data centers for redundancy
  • Physical security controls including biometric access, 24/7 surveillance, and security personnel
  • Environmental controls for fire suppression, climate control, and power redundancy

Network Security:

  • Next-generation firewalls with intrusion prevention
  • DDoS protection and traffic filtering
  • Network segmentation with VLAN isolation
  • Private networking for backend services
  • Web application firewall (WAF) protecting against OWASP Top 10 vulnerabilities

Server Hardening:

  • Minimal installed services and applications
  • Automatic security patching and updates
  • Host-based intrusion detection systems (HIDS)
  • Centralized logging and monitoring

Application Security

Secure Development Lifecycle

Development Practices:

  • Secure coding standards following OWASP guidelines
  • Code review requirements for all changes
  • Automated static application security testing (SAST)
  • Dynamic application security testing (DAST) in staging environments
  • Dependency scanning for vulnerable third-party libraries

Input Validation and Output Encoding:

  • Server-side validation of all user inputs
  • Protection against SQL injection, XSS, CSRF, and other injection attacks
  • Parameterized queries and prepared statements
  • Context-aware output encoding

API Security:

  • OAuth 2.0 and OpenID Connect for API authentication
  • Rate limiting and throttling to prevent abuse
  • API versioning and deprecation policies
  • Comprehensive API logging and monitoring

Monitoring and Incident Response

Security Monitoring

24/7 Security Operations:

  • Real-time monitoring of security events and anomalies
  • Security Information and Event Management (SIEM) system
  • Automated alerting for suspicious activities
  • Threat intelligence integration

Audit Logging:

  • Comprehensive logging of all user activities
  • Tamper-proof log storage with retention policies
  • Audit trails for data access, modifications, and deletions
  • Administrative action logging (user management, permission changes, etc.)
  • Log analysis and correlation for threat detection

Incident Response:

  • Documented incident response plan and procedures
  • Dedicated security incident response team
  • Defined SLAs for incident classification and response
  • Communication protocols for customer notification
  • Post-incident analysis and remediation

Vulnerability Management

Testing and Assessment

Regular Security Assessments:

  • Annual penetration testing by independent third-party security firms
  • Quarterly vulnerability assessments of infrastructure and applications
  • Continuous automated vulnerability scanning
  • Security architecture reviews for new features

Patch Management:

  • Automated patching for operating systems and infrastructure
  • Risk-based prioritization of vulnerability remediation
  • Emergency patching procedures for critical vulnerabilities
  • Testing and validation before production deployment

Bug Bounty Program:

  • Responsible disclosure program for security researchers
  • Coordinated vulnerability disclosure process
  • Recognition and rewards for valid security findings

Business Continuity and Disaster Recovery

Backup and Recovery

Data Backup:

  • Automated daily backups of all production data
  • Geographically distributed backup storage
  • Encrypted backups with separate key management
  • Regular backup integrity testing and restoration drills
  • Point-in-time recovery capabilities

High Availability:

  • Multi-zone deployment for redundancy
  • Automatic failover for critical services
  • Load balancing across multiple servers
  • Database replication with automatic failover

Disaster Recovery:

  • Documented disaster recovery plan with defined RTOs and RPOs
  • Regular disaster recovery testing and simulation
  • Geographically distributed recovery sites
  • Communication plan for customer notification during incidents

Third-Party Security

Vendor Management

Vendor Security Assessment:

  • Security questionnaires and assessments for all vendors
  • Review of vendor SOC 2, ISO 27001, or equivalent certifications
  • Contractual security and privacy requirements
  • Regular reassessment of vendor security posture

Integration Security:

  • Secure authentication mechanisms for third-party integrations
  • Principle of least privilege for integration access
  • Monitoring and logging of integration activities
  • Data validation and sanitization from external sources

Employee Security

Personnel Security Practices

Background Checks:

  • Pre-employment background screening for all employees
  • Enhanced screening for employees with access to customer data

Security Training:

  • Annual security awareness training for all employees
  • Specialized training for development and operations teams
  • Phishing simulation and training programs
  • Secure coding training for developers

Access Management:

  • Principle of least privilege for employee access
  • Regular access reviews and recertification
  • Immediate access revocation upon termination
  • Multi-factor authentication required for all employee accounts

Confidentiality:

  • Non-disclosure agreements (NDAs) for all employees and contractors
  • Clear policies on data handling and confidentiality
  • Secure workstation configurations and device management

Security Certifications and Standards

We maintain rigorous compliance with industry-leading security standards

SOC 2 Type II
ISO 27001
HIPAA Compliant
NIST Framework

Security audit reports and certifications available upon request

Reporting Security Issues

We take security vulnerabilities seriously and appreciate responsible disclosure. If you discover a security issue, please report it to us:

Email: info@firegauge.com

Responsible Disclosure Guidelines:

  • Provide detailed information about the vulnerability
  • Allow reasonable time for remediation before public disclosure
  • Do not access, modify, or delete customer data
  • Do not perform actions that could harm system availability

We commit to acknowledging reports within 48 hours and providing regular updates on remediation progress.

Questions About Our Security?

Our security team is available to discuss our security architecture, provide additional documentation, or address specific requirements for your agency.