Last Updated: January 15, 2025
Definitive Networks, Inc. ("FireGauge," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our FireGauge Operational Compliance Dashboard platform.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, job title, department, agency affiliation, and authentication credentials
- Profile Data: Supervisor relationships, chain-of-command hierarchy, role assignments, and access permissions
- Communication Data: Content of messages sent through the platform, support requests, and feedback
1.2 Information Collected Automatically
- Usage Data: Login times, features accessed, dashboard interactions, report generation, and system activity logs
- Device Information: IP address, browser type, operating system, device identifiers, and access times
- Performance Data: System response times, error logs, and technical diagnostics
1.3 Operational Data from Integrated Systems
Through authorized integrations with your agency's existing systems, we collect:
- CAD Data: Incident response times, unit deployment information, turnout times, and incident timelines
- Records Management: Incident report status, completion rates, and documentation compliance
- ePCR Data: Patient care report completion status and clinical documentation compliance
- Training Records: Course completion, certification status, and continuing education compliance
- Scheduling Data: Shift assignments, staffing levels, and personnel availability
- Asset Management: Equipment status, vehicle maintenance, and resource allocation
2. How We Use Your Information
2.1 Platform Operations
- Provide, maintain, and improve the FireGauge platform
- Display operational compliance dashboards tailored to user roles and permissions
- Generate standard and ad-hoc reports based on integrated data
- Enable supervisors to monitor direct reports in accordance with chain-of-command
- Allow personnel to access their own compliance information
2.2 Security and Compliance
- Authenticate users and enforce role-based access controls
- Monitor for security threats, unauthorized access, and policy violations
- Maintain audit trails for compliance and accountability purposes
- Investigate and respond to security incidents
2.3 Communication and Support
- Respond to inquiries, technical support requests, and customer service needs
- Send system notifications, security alerts, and important updates
- Provide training, onboarding, and technical assistance
2.4 Analytics and Improvement
- Analyze platform usage to identify improvement opportunities
- Develop new features and enhance existing functionality
- Conduct research to improve emergency services performance management
3. Information Sharing and Disclosure
3.1 Within Your Agency
Information is shared within your organization based on role-based access controls and chain-of-command structure. Supervisors access information about direct reports; non-supervisory personnel access only their own information.
3.2 Service Providers
We may share information with trusted third-party service providers who assist in platform operations, including:
- Cloud infrastructure and hosting providers
- Data integration and synchronization services
- Security and authentication services
- Customer support and communication platforms
All service providers are contractually obligated to maintain confidentiality and security standards consistent with this policy.
3.3 Legal Requirements
We may disclose information when required by law, including:
- Compliance with subpoenas, court orders, or legal process
- Response to lawful requests from public authorities
- Protection of our rights, property, or safety, or that of our users
- Investigation of potential policy violations or fraudulent activity
3.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of the transaction. You will be notified of any such change via email or platform notice.
3.5 Aggregated and De-Identified Data
We may share aggregated, de-identified, or anonymized data that cannot reasonably identify individuals or agencies for research, benchmarking, or industry analysis purposes.
4. Data Retention
We retain personal information for as long as necessary to:
- Provide platform services and fulfill contractual obligations
- Comply with legal, regulatory, and audit requirements
- Resolve disputes and enforce our agreements
- Support agency record-keeping and compliance needs
Operational data is typically retained for the duration specified in your service agreement, with extended retention for archived reports and audit trails as required by applicable regulations.
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256)
- Access Controls: Multi-factor authentication, role-based permissions, and principle of least privilege
- Network Security: Firewalls, intrusion detection, and network segmentation
- Monitoring: 24/7 security monitoring, logging, and incident response capabilities
- Physical Security: SOC 2 compliant data centers with restricted physical access
- Vendor Management: Security assessments of all third-party service providers
- Regular Audits: Penetration testing, vulnerability assessments, and security reviews
6. Your Rights and Choices
6.1 Access and Correction
You may access and update your profile information through the platform. For additional access requests, contact your agency administrator or our support team.
6.2 Data Portability
Upon request, we can provide your personal data in a structured, commonly used format. Contact us at privacy@firegauge.com.
6.3 Account Deactivation
Agency administrators control user accounts. If you wish to deactivate your account, contact your administrator. Upon deactivation, your access is removed but data may be retained for compliance and record-keeping purposes.
6.4 Marketing Communications
You may opt out of marketing communications by following unsubscribe links in emails or contacting us directly. Operational and security notifications cannot be opted out of while using the platform.
7. Children's Privacy
FireGauge is designed for use by emergency services professionals and is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
8. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request disclosure of personal information collected, used, and shared
- Right to Delete: Request deletion of personal information (subject to legal and operational exceptions)
- Right to Opt-Out: Opt out of sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Equal service regardless of privacy rights exercise
To exercise these rights, contact us at privacy@firegauge.com or call 1-800-FIREGAUGE.
9. International Data Transfers
FireGauge operates primarily in the United States. If you access the platform from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We implement appropriate safeguards for international data transfers.
10. Third-Party Links
The platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on the platform
- Updated "Last Modified" date at the top of this policy
Continued use of FireGauge after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:
Definitive Networks, Inc.
Attn: Privacy Officer
Email: info@firegauge.com
Phone: 1-866-986-6911
Web: www.firegauge.com/contact
We will respond to all legitimate requests within 30 days.
